Assessor Resource

FNSPIM406A
Develop and maintain knowledge of personal injury management insurance

Assessment tool

Version 1.0
Issue Date: May 2024


This unit is appropriate for managers and other specialists within the underwriting area of the personal injury management sector.

This unit describes the performance outcomes, skills and knowledge required to maintain current knowledge of personal injury management insurance and apply sound industry and product knowledge to current insurance policies and practices.

This unit may apply to job roles subject to licensing, legislative, regulatory or certification requirements so Commonwealth, State or Territory requirements should be confirmed with the relevant body.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

Employability Skills

This unit contains employability skills.



Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

interpret and comply with industry and organisation obligations and objectives including relevant legislative requirements

deal with questions relating to all aspects of the business and policy issues that arise for clients

effectively manage policy and product data and information

identify and present on issues of relevance to clients.

Context of and specific resources for assessment

Assessment must ensure:

competency is demonstrated in the context of the work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment

access to and the use of a range of common office equipment, technology, software and consumables

access to organisation records

access to organisation policies and procedures.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit:

evaluating an integrated activity, which combines the elements of competency for the unit, or a cluster of related units of competency

observing processes and procedures in workplaces

verbal or written questioning on underpinning knowledge and skills

evaluating samples of work

accessing and validating third party reports

setting and reviewing workplace projects and business simulations or scenarios.

Guidance information for assessment

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

highly developed communication skills to:

determine and confirm information, using questioning and active listening as required

interpret client information needs

provide clear presentation of complex information

liaise with others, share information, listen and understand

use language and concepts appropriate to cultural differences

numeracy and IT skills to:

use computer applications (word processing, spreadsheet, database, specific purpose computer systems) to assist in achieving required outcomes

access and update records electronically

assess application of data to client needs

order and classify information

use internet information

well-developed literacy skills to read and interpret documentation from a variety of sources and record and consolidate relevant related information

research and analysis skills for accessing and interpreting relevant information

organisation skills, including the ability to plan and sequence work

Required knowledge

current personal injury management sector policies and products

insurance industry trends and developments

insurance management systems

insurance promotional programs

premium classification rates and systems

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Personal injury management insurance may include:

legislated or voluntary insurance covering worker or personal injury

workers compensation insurance under relevant State or Territory legislation.

Clients may include:

employers or other policy holders and their representatives

health professionals

insurers.

Compliance implications may include:

compliance with relevant State or Territory legislation

impact on policy terms and conditions

regulations, standards and codes of practice in relation to personal injury.

Emerging trends may include:

accident and health

economic

environmental

financial

political.

Classification rates may include:

calculated rates

industry risk factors by sector and type

predetermined rates by industry sector.

Premium formula may include:

conditions for variation

pre determined formula.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
The characteristics of personal injury management insurance are identified 
Strengths, weaknesses, terms and conditions of personal injury management insurance are understood and communicated to clients where applicable 
An appropriate promotional strategy is accessed and applied in business activities 
Compliance implications are established and documented 
Client is provided with all necessary information and documentation as per compliance requirements 
Relevant personal injury management insurance is reviewed regularly and any changes to terms and conditions identified and applied in daily work 
Systems for keeping up with changes and maintaining up-to-date knowledge about relevant personal injury management insurance are put in place 
Emerging trends affecting the industry are continually reviewed and applied to knowledge of personal injury management insurance 
Maintain knowledge of how industry classification rates are set and allocated to an employer, and factors affecting industry classification rates 
Maintain knowledge of premium formula, impact of its elements on employer premium and actuarial reasoning behind the formula 
Maintain knowledge of alternate premium options and when and why an employer could use them 

Forms

Assessment Cover Sheet

FNSPIM406A - Develop and maintain knowledge of personal injury management insurance
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSPIM406A - Develop and maintain knowledge of personal injury management insurance

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: